Trusted by multi-six-figure and seven-figure accounting firms
Human at Scale installs the systems, structure, and operating rhythm growing accounting firms need to scale profitably—without burning out the owner.
If everything still runs through you, the problem isn’t effort. It’s the lack of a real operating system.
"Human at Scale effectively served as a fractional Integrator, sitting at the center of strategic execution, change management, and operational excellence, touching all aspects of the business including sales, onboarding, delivery, process, team, and financials."
"Building Profits hired Human at Scale to help them 'get their shit together,' which includes standardizing and documenting processes, ensuring everyone is trained on those processes, and knowing their operations going forward."
"One of the key outcomes of Human at Scale's work with Andrew Ziolo was to remove him as the bottleneck of the organization by defining roles and responsibilities, implementing systems and processes, making key hires, and training the team to take on more work."
"Human at Scale is helping solve the original problems of increasing client engagement, reducing Andrew as a bottleneck, and moving towards sales and growth."
"We went from completing 50% of our weekly work to over 90%"
"We've made huge steps toward better operations, stronger internal organization, and significantly improved international team collaboration (with 60% better response times). We're creating better client results. It's incredible to see how much growth we've made over a short period of time."
"Our revenues increased 85% year over year, a core management team in place, a new business partner, I'm not working 60+ hours (stressful hours to boot), and we are now focusing on growth + increasing profit margins."
You’re promising clients timelines you can’t keep.
Work slips because everything depends on you.
Revenue exists, but profit doesn’t.
Communication feels reactive, not reliable.
You’re overwhelmed—not unsupported.
A structured system that installs clarity, cadence, and accountability across your firm.
Not another software
Not generic consulting
A system integrating people, process, technology, and culture
Identify exactly where process, people, and profit are breaking down—and how to fix them.
Install a predictable rhythm of meetings and decisions across the firm—so priorities stay clear, commitments get tracked, and follow-through becomes automatic.
Build a single source of truth for firm-wide metrics—so you make strategic decisions in days instead of weeks, with full confidence in the numbers.
Control what work enters the firm and how it gets prioritized—so your team stops firefighting and protects capacity for the clients and projects that matter most.
Forecast utilization and hiring needs before burnout or margin erosion hits—so you scale capacity strategically instead of reactively.
Document the workflows that power client delivery—so work moves smoothly between team members without tribal knowledge or constant founder intervention.
Embed a fractional operations leader who enforces priorities and keeps systems running—so you focus on growth and strategy instead of daily execution.
Strengthen pricing discipline and eliminate scope creep—so every engagement delivers better realization, fewer write-offs, and more predictable cash flow.
Model growth scenarios and stress-test hiring decisions—so you expand strategically with clear margin tradeoffs instead of guessing your way forward.
Deep diagnostic across operations, financials, clients, and team.
Co-build the “your-firm way” of operating—your strategy, your experience, your process.
Put systems into daily use with your team so change actually sticks, not just looks good on paper.
Reinforce accountability, adoption, and continuous improvement so operations don’t regress.
Faster response times, fewer bottlenecks, reduced overdue work
Higher accuracy, less rework, better on-time completion
Reduced founder dependency, clearer roles, more strategic focus
Growth without proportional chaos or hours worked
Better tool utilization, standardized processes, reliable tracking
Traditional consultants hand you assessments, decks, and recommendations—then leave you to implement them on top of an already full workload.
Rigid business frameworks apply generic “best practices” that ignore your firm’s strategy, clients, and team realities.
Automation engineers optimize tools and automation in isolation, without understanding how decisions, accountability, and execution actually work across the firm.
We stay embedded through implementation so systems are installed, adopted, and operating—not just recommended.
We design flexible operating systems tailored to your firm’s strategy, clients, and people, rather than forcing you into a predefined model.
We align people, process, and technology around real operational goals before automating anything, so tools reinforce execution instead of fragmenting it.
Accounting firm owners who want the firm to operate without constant intervention.
Leaders who want profit, not just growth.
Teams willing to adopt clear standards and accountability.
Firms looking for a quick fix or surface-level advice.
Owners unwilling to change how decisions and work get done.
Teams that resist structure and change.
The firm runs on a predictable rhythm.
he team knows who owns what and how work flows.
Clients receive consistent delivery without constant escalation.
You regain time, focus, and confidence to grow the firm intentionally.
No long-term lock-in required to get started.
Clear scope and expectations from day one.
Direct involvement from experienced operators—not junior consultants.
A focused working session to diagnose operational constraints.
Clear insight into what to fix, what to ignore, and what it would take to implement humanOS.
No pressure—just clarity.
Review of current tech stack and workflows
Team structure and capacity analysis
Client experience mapping
SOPs and process documentation review
Identification of bottlenecks and inefficiencies
Detailed findings report with prioritized recommendations
20-30% improvement in team utilization
10-15 hours/week freed up for leadership
Faster client onboarding (TTFV under 10 business days)
Improved margins through better scoping and delivery
Clearer team roles and accountability
Scalable meeting cadence (L10s, 1:1s)
Our goal is for your firm to run like a well-oiled machine, meaning achieving the trifecta of operations: better cash flow, better client experience, better employee experience. We lead and facilitate operational change within your firm. Think of this as adding extra operational “horsepower” to get things done.
Management & Accountability
Organizational Design
Tech Stack Migration
Process Development
Offshoring Transition
Automation & AI
Our operations experts literally run your firm's day-to-day operations. Think of us as a blend of a fractional COO and an AI-enabled operations manager. We ensure the work is done, clients are happy, and your team is happy. You reclaim more time to grow the business.
Project Management
Process Documentation & Training
Team Accountability & Follow-Ups
Tech Stack Management
Client Onboarding
Team Onboarding & Development
Team Meeting Facilitation
Resource Allocation & Capacity Planning
Finance & Profitability
KPIs & Reporting
Have an existing operations team? We deliver coaching and training to develop their leadership. We’re the advisory team your operations leader needs to be successful.
Leadership Development
Management Training
Team Building
Decision-Making
Productivity & Delegation
Finance & Profitability
Resource Allocation & Capacity Planning
Pre-sale, we analyze workflow systems, tech stack, capacity planning, and staff productivity for buyers. We discover red flags like tech debt and key person risk. Post-sale, we align people, processes, and technology, redesign team workflows and roll out new SOPs and training to maximize client and talent retention.
Operational Due Diligence
Integration Roadmapping & Execution
Tech & Workflow Unification
Profitability & Efficiency Optimization
Cultural & Leadership Alignment