Terms & Conditions

These terms and conditions apply to humanatscale.com and any other website you can access through humanatscale.com that does not have separate Terms and Conditions. By accessing humanatscale.com, you accept the following Terms and Conditions without limitation or qualification. If you do not agree to these Terms and Conditions, do not use this website. Your use of humanatscale.com and related websites constitutes consent to these Terms and Conditions. These Terms and Conditions may change at any time without notice.

The contents and arrangement of this site are the property of Human At Scale. All licensed copyrighted materials and trademarks used or referred to in this website are the property of their respective owners. Human At Scale grants you a non-exclusive, limited permission license to access this information and content available through this website which may be revoked at any time.

This site and content provided in this site may not be copied, republished, uploaded, posted, transmitted or distributed in any manner without the express written consent of Human At Scale except that you may download, display and print one copy of the materials solely for your personal, non-commercial use. No links, mirroring, framing or reframing of this website is permitted without express written consent of Human At Scale. Human At Scale may block any crawlers or bots at its discretion.

The information and content on this site are provided for educational and entertainment purposes only and does not create a business or professional services relationship with Human At Scale. Information and content may not be accurate and may contain errors. Before pursuing a decision or taking any action, you should consult with qualified professional advisors who understand your particular circumstances and who are obligated to protect your best interests.

Any use you make of this information or content provided on humanatscale.com and related sites is at your own risk. In no event will Human At Scale or its owners, employees or third party service providers be liable to any party for any direct, indirect, incidental, special, exemplary, consequential or other damages on any basis arising out of or in connection with information or content provided via this website.

Human At Scale is domiciled in Virginia and you agree that any legal proceeding relating to this site shall be governed by the laws of Virginia. You are responsible for complying with the laws of the jurisdiction from which you are accessing this site as well as the laws of State and the United States. You agree that you will not access or use the information or content available via this website in violation of any applicable laws or regulations.

Any information you submit through this site shall be deemed non-confidential and non-proprietary and you grant Human At Scale the right to use it in its ordinary course of business. You represent that you have the lawful right to submit such information.

Refund Policy

Human at Scale is dedicated to delivering high-impact operational support and transformation services to services businesses. Due to the customized and consultative nature of our services, our refund policy is as follows:

  • Operations Transformation & Management Services: Once a service engagement has commenced, refunds are not available.
  • Operations Coaching: Coaching sessions canceled at least 24 hours in advance can be rescheduled without penalty.
  • M&A Integration Services: Due to the intensive planning and resource allocation involved, payments for M&A Integration services are non-refundable once the engagement has begun.
  • Digital Products or Resources (if applicable): All sales of downloadable materials, templates, or guides are final and non-refundable once accessed.

Cancellation Policy

We understand that circumstances can change. Our cancellation policy is designed to provide flexibility while respecting the time and resources of our team:

  • Scheduled Sessions: Cancellations must be made at least 24 hours in advance. Sessions canceled within 24 hours are considered billable and non-refundable.
  • Engagement Agreements: For ongoing service agreements, either party may terminate the agreement with a 30-day written notice. Services rendered up to the termination date will be billed accordingly.

This policy is designed to ensure clarity and fairness for both our clients and our team.