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more proactive leadership

From Reactive to Proactive: Transforming Engineering at SimpleHash


Alex, co-founder and CTO at SimpleHash, was struggling with constant firefighting, which left the engineering team perpetually reactive and overwhelmed. Reactive problem-solving hindered their ability to build new features, leading to a chaotic work environment and taking a toll on Alex’s personal life.


Chase at Human at Scale helped Alex break down the problems into manageable components. This involved implementing proactive processes, such as anticipating third-party changes, creating comprehensive onboarding procedures, and optimizing engineering project management and roadmapping. These steps shifted the team’s focus from reactive firefighting to proactive planning.


Alex experienced a dramatic shift from 80% of his time reacting to 80% proactive work, leading to improved team morale and feature development. The company retained senior engineers, increased system speed and reliability, and enhanced product features for customers. These changes saved the company the equivalent of one to two full-time resources, boosting overall productivity and growth.

"Meeting with Chase gave me the space to reflect on the bigger picture and implement processes that give compounding returns on my time. Our customers now see a more reliable product, and we've won over new customers thanks to our increased engineering bandwidth."

Alex Kilkka

Co-Founder & CTO

"We cut our customer response times down by 50%. My hours have been reduced significantly. The mindset shift of realizing I can actually pull off this dream of mine is huge!"

Leslie Wish

Top 1% Senior Loan Mortgage Officer

"We set goals in three areas: revenue, number of partners, and headcount. We revised up our these goals three times, and we blew past them three times."

Connor Swalm

Co-Founder & CEO at Phin Security

"This is a different approach to leadership training, less corporate and more human. I graduated with an effective toolkit to lead my team with real changes in the way I approach decision-making, delegation, and connection with my team members."

Stephan Rabier

Director, Life Cycle Operations at

"The ROI working with Chase is hard to measure, but it's been exponential. In the value we've gotten from making much better decisions, we've become much better leaders."

Sahil Rahman

Co-Founder & CEO at RASA

“This Human at Scale program was a four-figure investment that led to a six-figure outcome for my business. Chase is a real-life problem solver."

Josh Schwartz

Founder & CEO at Pubvendo

"The frameworks Chase taught us are things we use time after time. I don't think we would have had the confidence to grow that quickly or that successfully without working with Chase."

Marcy Ewald

Co-Founder and COO at ThinkNimble

“I loved Chase’s clear, methodical, and thoughtful process. It’s what I aspire to. I believe a good structure can serve as the scaffold to allow myself and my team to be as creative and flexible as possible.”

Zvi Band

Founder & CEO at Relatable

"Chase was extremely helpful in the actual implementation of OKRs… He has an incredible ability to take these goals and make them objective and refined."

Max Friedman

Co-Founder & CEO at Givebutter

“Our revenues increased 85% year over year, we have a core management team in place, and we have a new business partner. I’m no longer working 60+ hours a week (stressful hours to boot), and we are now focusing on growth and increasing profit margins.”

Chris May

Founder & CEO at Quadrant Advisory